Refund policy

At LULU-LADY, we want you to feel confident and beautiful in every piece you choose. If your purchase isn’t quite the perfect match, we are here to help with a smooth return process.

1. Return Eligibility

Full-priced items are eligible for a refund within 30 days of the delivery date. To ensure your return is accepted, items must meet our "Pristine Condition" standards:

  • ✨ Unworn & Unwashed: Items must be in their original state, free from any scents (including perfume, deodorant, smoke, or detergent).

  • 💄 No Marks: Items must be free of any stains or marks, such as makeup or fake tan.

  • 🏷️ Tags Attached: All original tags (including LULU-LADY hangtags) must remain securely attached.

  • 📦 Original Packaging: Items must be returned in their original clear packaging.

  • 👠 Footwear: Must be returned with the original shoebox in its original condition. Do not apply shipping labels directly to the shoebox.

2. Non-Returnable Items (Final Sale)

For hygiene and clearance reasons, the following items are strictly non-returnable:

  • 🏷️ Sale Merchandise: Any products marked as "FINAL SALE," items with a "was" price, or items purchased from our Sale section.

  • 🧼 Hygiene-Sensitive Products: Intimates, stockings, hair accessories, hats, earrings, personal massagers, and cosmetic/beauty products (including self-tanners).

3. Refund & Processing Details

  • ⏳ Handling Time: Once your return arrives at our fulfillment center, please allow up to 14 business days for our team to inspect and process your request.

  • 💰 Refund Arrival: After processing, your refund will typically reflect in your account within 1–5 business days, depending on your financial institution.

  • 🚚 Shipping Costs: Please note that original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer.

4. How to Start a Return

If you need to return an item, please follow these steps:

  1. Contact our support team at info@lulu-lady.com with your order number.

  2. Our team will provide you with the return instructions and the appropriate return address.

  3. Ensure your package is securely packed to avoid damage during transit.

5. Need Assistance?

If you have any questions or need a hand with the return process, our dedicated team is ready to help!

  • 📧 Email:info@lulu-lady.com

  • 🕒 Support Hours: Monday–Friday, 9 AM – 5 PM

Thank you for being a part of the LULU-LADY family! ✨