Shipping policy

Thank you for choosing LULU-LADY. We are dedicated to ensuring your parcels arrive swiftly and securely. Below is everything you need to know about our delivery process.

1. Shipping Rates & Tiers

We offer tiered shipping options based on your order total to provide the best value:

  • 🚀 Expedited Shipping

    • FREE Expedited Shipping: All orders over $100.00

    • Expedited Shipping Fee: $20.00 (Orders $0.00–$99.99)

  • 📦 Standard Shipping

    • FREE Standard Shipping: All orders over $60.00

    • Standard Shipping Fee: $10.00 (Orders $0.00–$59.99)

2. Estimated Delivery Windows

Please note: Transit times begin once the carrier has received and scanned your package.

  • Expedited Delivery

    • Transit Time: 5–8 Business Days

    • Estimated Total Delivery: 6–10 Business Days

  • Standard Delivery

    • Transit Time: 7–15 Business Days

    • Estimated Total Delivery: 8–18 Business Days

3. Fulfillment & Preparation

Every LULU-LADY order undergoes a thorough quality inspection and bespoke packaging process.

  • Standard Processing: Most orders are dispatched within 1–3 business days.

  • Weekends & Mondays: Orders placed over the weekend are processed the next business day. Please allow one additional day for orders placed on Saturday, Sunday, or Monday.

  • Peak Seasons: During major sales or collection launches, fulfillment may take an additional 1–3 business days. We appreciate your patience!

4. Real-Time Tracking

  • Confirmation: You will receive a Shipping Confirmation Email containing your unique tracking number once your order leaves our facility.

  • Status Updates: Tracking details typically synchronize within 24–48 hours. You can monitor your parcel's journey through the link in your email or via our Live Chat.

5. Shipping Essentials ⚠️

  • Business Days: All estimates apply to business days and exclude weekends and public holidays.

  • Holidays: Please allow an additional business day for each national or public holiday.

  • Restricted Addresses: We currently do not ship to PO Boxes or Military Addresses (APO/FPO/DPO). A physical street address is required for all deliveries.

  • External Factors: Delivery times are estimates and may be influenced by weather, customs clearance, or carrier-specific delays.

6. Damages & Lost Parcels

LULU-LADY is not liable for items damaged or lost during the shipping process.

  • If your package arrives in a damaged state, please contact the carrier directly to initiate a claim.

  • Please ensure you retain all original packaging materials, as they may be required for the carrier's inspection.

7. Need Assistance?

Our dedicated support team is here to help with any shipping-related inquiries:

  • 📧 Email: [info@lulu-lady.com]

  • 🕒 Support Hours: Monday–Friday, 9 AM – 5 PM

Thank you for being a part of the LULU-LADY family! ✨